Call preparation
Produce a short, usable brief from account research, prior calls, open issues, products, objectives, and stakeholders.
Real-time multilingual sales & service intelligence
03
AOS Voice
AI beside your team on every important call.
AOS Voice joins the workflow before, during, and after the call—preparing the seller, displaying live guidance, supporting English, Spanish, and Chinese, and turning every conversation into structured action.
What it changes
Built for the complete operation.
AOS Voice is designed for human-led selling, not just autonomous calling. Before the call, it reads the target account, relationship history, objective, products, and likely objections. While the salesperson speaks, a private screen presents relevant questions, answers, proof points, objection guidance, and required disclosures in real time.
The customer and salesperson may use English, Spanish, or Chinese. The system identifies the working language, supports live understanding, and can display translated guidance without forcing the seller to abandon the natural conversation. After the call, it creates an accurate recap, updates the CRM, and launches approved next steps.
Core capabilities
What AOS Voice does.
Each capability is configured around your company’s people, process, systems, data, controls, and desired business outcomes.
Live sales guidance
Display questions, talking points, objection responses, pricing boundaries, and next-step prompts on the salesperson’s screen.
English · Spanish · Chinese
Recognize the customer and seller languages, support multilingual understanding, and generate appropriate guidance for the conversation.
Real-time knowledge
Retrieve approved product, policy, service, order, and account information without forcing the seller to search during the call.
Conversation intelligence
Capture needs, sentiment, objections, commitments, decision criteria, competitors, and follow-up dates as structured data.
Automatic after-call work
Generate recap notes, draft follow-up, create tasks, update opportunity fields, and route unresolved issues immediately.
Operating flow
From signal to accountable action.
AOS Voice works as a managed process—not a collection of disconnected AI responses.
- 01
Brief
AOS assembles the account, objective, language, playbook, and known context before dialing.
- 02
Listen
The system follows the live conversation and identifies topics, questions, risk, and intent.
- 03
Guide
Private on-screen prompts help the salesperson respond and move the conversation forward.
- 04
Confirm
Key commitments, next steps, and required disclosures are surfaced before the call ends.
- 05
Execute
Notes, CRM updates, follow-up, tasks, and escalations are prepared automatically.
Business outcomes
Designed to improve the operation.
seller confidence
Support difficult questions and objections without interrupting the customer experience.
working languages
Serve English-, Spanish-, and Chinese-speaking customers with consistent business knowledge.
call-to-action handoff
Turn conversation outcomes into operational work instead of forgotten notes.
Connected by design
Works with the business around it.
Telephony and softphone systemsAOS Lead and AOS SalesCRM and customer historyProduct and policy knowledgeAOS Order and AOS Service
Governance
Voice intelligence with clear safeguards
- Call-consent and recording configurations
- Visible distinction between AI guidance and human decisions
- Approved knowledge and pricing boundaries
- Escalation for regulated or sensitive topics
- Transcript access, retention, and audit rules
Your next operating model